Exchanges and Returns

Our product exchange policy aims to provide customers with complete security regarding products purchased in our store.

All of our products are guaranteed against manufacturing defects.

We also exchange products that are different from the ones ordered by the customer.

If you receive a product from us with a manufacturing defect or different from the one you ordered, follow these steps to exchange it:

1- Inform our team about the problem via email (contact.ictechstore@gmail.com), sending clear photos of the defective product or the wrong product that you received, within 7 days of receipt.

Please note that we do not exchange or refund after this period.

2- Your complaint will be analyzed within a maximum of 7 business days. We will contact you via email and if the product is found to be defective, you can choose one of the following alternatives:

- Receive a refund of the amount paid.
- Receive a new product identical to the one ordered.

- Receive a product of similar value.
- Receive a coupon for the value of the product to use on future purchases.

We provide measurements in centimeters for our products so that there is no mistake when choosing the size.